Job Description

Field Service Technician

Shift One is currently looking for several Field Service Technicians to fill openings with our client, a top National employer. The position requires extensive travel within the US, Canada, and Mexico at short notice to support our client base. This is an exciting opportunity with growth potential!


  • Live anywhere in the United States, ideally close to a major airport
  • On the road each week, the United States, Canada and Mexico. All work will be done at our customer’s sites.


Responsibilities of the Field Service Technician

  • Primary objective is to ensure that company machinery and robotics have the greatest availability possible
  • Can adapt to a variety of work environments and quickly solve problems
  • Provide excellent customer service while maintaining equipment.
  • Communicates on site and by telephone with customer personnel to determine issues. Provides after-hours pm-call emergency support to customers
  • Installing or upgrading equipment maintained by the company in various field locations, electrical / mechanical
  • Configuring hardware and software components after installation
  • Performing routine maintenance on technology equipment
  • Testing equipment to troubleshoot the issues. Participates in trial runs, investigative tests, repairs
  • Maintains documents of all inspections, maintenance and repair work, and failures
  • Maintaining all tools and equipment used during service calls
  • Teaching employees and customers how to use the equipment properly
  • Managing the stock of replacement parts and equipment
  • Is responsible for making one’s own travel arrangements to customer’s facilities


Qualifications of the Field Service Technician

  • Trade school graduate or two year Associate’s degree preferred in a mechanical, electrical, or mechanical technician program
  • Some working experience with industrial machinery; corrugated machinery a plus. As well as familiarity with PLC systems
  • Strong customer service skills. Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
  • Problem-solving skills to diagnose problems with malfunctioning equipment
  • Time-management skills to handle appointments efficiently and stay on schedule
  • Attention to detail to spot issues and complete accurate reports about the repairs
  • Organizational skills to keep tools and paperwork organized while in the field
  • Must be willing to travel on short notice and spend more than 100% of the time traveling
  • Must be willing to be available during off hours and travel accordingly
  • Willingness to work weekends, holidays, and off shifts
  • Must be able to act calmly in stressful situations. Must be a team player and have the ability to work well with customers, subcontractors and co-workers
  • Writes concise, clear, and complete trip reports in the time frame required according to company procedures
  • Knowledge in the use of personal computers for word processing, database functions and communications
  • Understanding personal computer hardware setup and software configuration required
  • Some customer sites may require vaccination against COVID-19


Compensation of the Field Service Technician

  • Starting base pay is $28.00 to $36.00 / hr., depending on experience
  • Overtime is also available
  • Paid Time Off
  • 7 Paid Federal Holidays and 1 Floating Holiday
  • Health, Vision and Dental Insurances
  • Apply today!


Job Type: Full-time

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