Job Description

Remote Customer Service Representative

Movo is currently seeking highly motivated Customer Service Representatives to join our global team. Movo is the AI-powered HR platform, founded in Silicon Valley, that automates the process of acquiring, engaging, and upskilling a high-volume frontline workforce.

This is an exciting opportunity with ample room for growth and advancement!

Position: Customer Service Representative
Location: Remote from anywhere in the United States

Shift Options:

  • Schedule A: Monday to Friday, 7:30 AM to 4:00 PM
  • Schedule B: Monday to Friday, 9:30 AM to 6:00 PM
  • Schedule C: Sunday to Thursday, 8:30 AM to 5:00 PM


Objectives of the Remote Customer Service Representative

  • Provide professional and memorable customer service by promptly answering and addressing incoming calls, emails, and other requests.
  • Make outbound calls to maximize the dispatch board’s capacity by booking and confirming existing and potential customers.
  • Engage with customers, de-escalating situations, and offering patient assistance and support.
  • Proactively contact clients and customers to inform them about new products, services, and policies.
  • Guide callers through troubleshooting, navigating our website, or using our products and services.
  • Review customer or client accounts, providing updates on billing, shipping, warranties, and other account-related matters.
  • Collaborate with fellow call center professionals to improve overall customer service.
  • Assist in training new employees and familiarize them with our customer management policies.
  • Prepare call performance reports and manage call performance metrics.
  • Maintain an accurate customer database by diligently entering information from every call.


Responsibilities of the Remote Customer Service Representative

  • Excellent written and verbal communication skills.
  • Strong active listening skills.
  • Exceptional interpersonal skills and ability to build rapport with customers.
  • Patient and empathetic attitude towards customers.
  • Strong time management and organizational abilities.
  • Adaptability and comfort working in fast-paced environments.
  • Basic or advanced troubleshooting skills, depending on the role and industry.
  • Proficiency in computer literacy, including experience with complex or multi-line phone systems.
  • Expertise in the specific customer service area, such as accounts, sales, technical support, or another relevant field.
  • Ability to speak multiple languages, particularly those common among callers.



  • Starting base pay: $20.00 to $25.00 per hour, depending on schedule and role.
  • Overtime opportunities available
  • Weekly pay
  • Paid Time Off
  • 7 Paid Federal Holidays and 1 Floating Holiday
  • Health, Vision, and Dental Insurances, starting on Day 1

Apply today to join our team and make a positive impact on the future of frontline work!

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