Movo is currently seeking highly motivated Customer Service Representatives to join our global team. Movo is the AI-powered HR platform, founded in Silicon Valley, that automates the process of acquiring, engaging, and upskilling a high-volume frontline workforce.
This is an exciting opportunity with ample room for growth and advancement!
Position: Customer Service Representative
Location: Remote from anywhere in the United States
- Schedule A: Monday to Friday, 7:30 AM to 4:00 PM
- Schedule B: Monday to Friday, 9:30 AM to 6:00 PM
- Schedule C: Sunday to Thursday, 8:30 AM to 5:00 PM
Objectives of the Remote Customer Service Representative
- Provide professional and memorable customer service by promptly answering and addressing incoming calls, emails, and other requests.
- Make outbound calls to maximize the dispatch board’s capacity by booking and confirming existing and potential customers.
- Engage with customers, de-escalating situations, and offering patient assistance and support.
- Proactively contact clients and customers to inform them about new products, services, and policies.
- Guide callers through troubleshooting, navigating our website, or using our products and services.
- Review customer or client accounts, providing updates on billing, shipping, warranties, and other account-related matters.
- Collaborate with fellow call center professionals to improve overall customer service.
- Assist in training new employees and familiarize them with our customer management policies.
- Prepare call performance reports and manage call performance metrics.
- Maintain an accurate customer database by diligently entering information from every call.
Responsibilities of the Remote Customer Service Representative
- Excellent written and verbal communication skills.
- Strong active listening skills.
- Exceptional interpersonal skills and ability to build rapport with customers.
- Patient and empathetic attitude towards customers.
- Strong time management and organizational abilities.
- Adaptability and comfort working in fast-paced environments.
- Basic or advanced troubleshooting skills, depending on the role and industry.
- Proficiency in computer literacy, including experience with complex or multi-line phone systems.
- Expertise in the specific customer service area, such as accounts, sales, technical support, or another relevant field.
- Ability to speak multiple languages, particularly those common among callers.
- Starting base pay: $20.00 to $25.00 per hour, depending on schedule and role.
- Overtime opportunities available
- Weekly pay
- Paid Time Off
- 7 Paid Federal Holidays and 1 Floating Holiday
- Health, Vision, and Dental Insurances, starting on Day 1
Apply today to join our team and make a positive impact on the future of frontline work!